Guide to Operational Excellence: From Chaos to Competitive Advantage
There's a curious phenomenon in the small business world: the owner who can recite last quarter's revenue figures to the penny yet cannot explain why their star employee just spent three hours creating an invoice that should have taken fifteen minutes. If this sounds familiar, you're not alone. Most small business owners are rather like conductors of orchestras where half the musicians are playing from different sheets of music, while the other half are convinced they're in a jazz ensemble.